UK Money News
28th February 2008
Paper trail sees Brits being billed
Millions of Britons are paying over the odds for their phone lines thanks to changes in the way they are billed, according to a price comparison site.
Plans by BT to charge those customers who pay their phone bill by cash, cheque or direct debit an additional £18 announced last year were just the tip of the iceberg, with uSwitch.com saying that bill payments make a major difference across a range of providers.
And, with 60 per cent of BT customers who get paper bills set to see a £15 charge from April, the comparison site says there are a number of costs being passed on to largely oblivious consumers.
Steve Weller, head of communications services at uSwitch.com, commented: "With charges as high as £60 a year, customers should seriously consider whether they wish to continue settling their bills by cash, cheque or card.
"While there are clear environmental benefits to receiving bills electronically, only half of the UK has broadband at home and those that don’t are likely to rely on the postal service to receive their bills," he went on.
"Our advice to the 13 million customers being stung by these fees is to compare prices among all the providers to find the best deal for their needs – some companies will still post bills for free."
Cumulatively paper bills cost 13 million consumers at least £162 million a year in lost savings, according to the firm's analysis.
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